Terms and Conditions The Tappit Hen

Making a Purchase
Making a purchase is easy, browse our website and click on any items you wish to buy and put them into the shopping cart. When you have finished, click ‘Order’ and you will be asked for a few details that we need to be able to complete the order. We keep large stocks of most items however for some items, especially gold jewellery and rings (where we need the size), you will need to email us first with details and we will confirm the exact price and delivery time.
We will send you an email after receipt of your order as confirmation. If goods are not immediately available we will inform you of expected delivery times.
We accept credit card payment by phone, or securely online and through PayPal.

Customs and VAT
All goods are charged in Pounds Sterling and prices include VAT (value added tax). For customers spending more than £30.00 and living outside the European Union the tax (17.5%) will be deducted before the postage is added.

Deliveries
We will normally dispatch the goods within 4 working days unless they need to be ordered specially in which case we will email you to keep you informed.
Normal shipping times are 1-2 days in the UK, 1 week for Europe and North America and 1-2 weeks for the rest of the world. We can take no responsibility for delays caused during shipping. Please remember to place orders in good time during the Christmas period.

All international packages are sent by airmail post and marked as Small Packet. The goods are accurately described, with costs, on the Customs Declaration Document. There is a standard charge of £5.00 for UK customers.  European and world wide standard charge £8.50.  Large items charged depending on weight.

Guarantee
All goods are guaranteed against manufacturers defects for 28 days from the date of sale.

Cancelling an order or returning goods
If you are not satisfied with the goods they may be returned within 3 days and your credit card will be refunded with the cost of the goods.  All goods are returned at senders expense.  Please note however that we cannot provide a refund or replace any goods that have been made specifically to order.